Question 1

Where do you ship to?

Accepted Answer

We currently ship within Canada! We do not offer a cross-border shipping option yet at this time.

Question 2

How long does shipping take?

Accepted Answer

We work closely with Canada Post and other reliable shipping companies to ensure your package arrives to your doorstep within 7-10 business days. However, there may be a slight delay depending on the time of the year and extraordinairy circumstances that may apply. You will be updated with any changes if the process does take longer than expected. We apprecciate your patience!

Question 3

What is your return policy?

Accepted Answer

Please review the return policy section under customer care.

Question 4

Where is my package shipped from?

Accepted Answer

If you are located in Canada, your package will ship from Castlegar, BC or Montreal, QC.

Question 5

How long is the processing time?

Accepted Answer

We aim to get your package shipped to you as quickly as possible! However, with a high volume of orders we take about 2-5 business days to package and 7 -10 ship our products to you.

Question 6

What currency is my order in?

Accepted Answer

Our warehouses are in Canada, so you'll be charged in CAD.

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FOIRE AUX QUESTIONS (FAQ)

~ Nous tenons à souligner que la terre sur laquelle nous opérons est le territoire traditionnel non cédé des peuples The Sinixt (Sngaytskstx), Syilx (Okanagan), Ktunaxa et Secwepemc. ~

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FOIRE AUX QUESTIONS (FAQ)

~ Nous tenons à souligner que la terre sur laquelle nous opérons est le territoire traditionnel non cédé des peuples The Sinixt (Sngaytskstx), Syilx (Okanagan), Ktunaxa et Secwepemc. ~

Abonnez-vous à notre newsletter!Recevez 10% de réduction sur votre commande en vous inscrivant.

Abonnez-vous à notre newsletter!
Recevez 10% de réduction sur votre commande en vous inscrivant.